Shipping
- All prices are shown in Australian dollars
- Delivery times are estimates and not guaranteed timeframes
- All orders are sent by tracked Australia Post or courier
- International deliveries are estimates and Pop and Oli won't be held responsible for customs hold ups
| COUNTRY | COST | COURIER SERVICE | EXPECTED ARRIVAL |
| Australia |
Standard Domestic
Purchases Under $300
$10.00 Standard
Purchases 0ver $300 - Free Standard Shipping
Express Domestic
Purchases under $150
$16.00
Purchase over $150
$18.00
|
Australia Post
|
standard; 3-8 working days express; 2-4 working days |
| New Zealand |
$25 for purchases under $150
$45 for purchase above $150
|
Australia Post | 4-8 working days |
| Rest of the world |
$45 for purchases under $150
$65 for purchases over $150
|
Australia Post
|
4-12 working days |
Overseas Import Taxes
When you make a purchase with Pop and Oli you are liable for all duties and taxes on your order. In most cases, any customs or import duties are charged once the parcel reaches its destination country.
You may be charged for handling fees, duties and taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel. Customs policies and import duties vary widely from country to country.
Please contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
If you refuse delivery of your order due to customs charges or import duties, we will deduct the cost of returning the order to us from your original order value and a store credit will be issued for the difference.
Missing Parcels
It is important you fill in your correct address when ordering. Pop and Oli cannot accept responsibility for the wrong address being used with an order. Please email us if your garment does not arrive within the expected delivery time frame.
Our next step will be to lodge an enquiry for you with the relevant postal service. The postal service will then get in contact with you with an update. The whole process can take up to a month.
It is best if you can have your items delivered when you are present as our courier does require a signature upon delivery. Please provide a secure daytime delivery address.
Questions
If you need to chase an order or have any questions please email us at: hello@popandoli.com.au
