FREE STANDARD SHIPPING: AUSTRALIA OVER $150, NEW ZEALAND OVER $200

Ordering

1. I’m having trouble placing my order. What can I do?
If you are having trouble placing your order please email hello@popandoli.com.au and explain the issue you are experiencing. We will do our best to sort the problem out for you as soon as possible and get your order placed.

2. I’ve placed on order but need to change something. Is that possible?
If you need to change your order, please contact us immediately. Generally we process order within 24hours and we will be unable to make any changes if your order is already processed.

3. There is something I wish to purchase but the size I want is out of stock. Will you be getting more?
All available stock is loaded on our website but we do restock items if they are available to us from the supplier. Please keep looking back at the website or feel free to email hello@popandoli.com.au and ask if we will be restocking that item.

4. I haven’t received my order confirmation email
This may mean that there was a typo when you provided us with your email address. Please email hello@popandoli.com.au and we will be able to update this information and resend the confirmation to you.

5. Can I purchase a gift voucher from Pop and Oli?

Yes your can purchase a Gift Voucher from us which will be delivered via email.

 

Payments & Taxes

1. What forms of payment do you accept?
We accept credit card payments, PayPal and if you are an Australian customer bank deposit.

2. I’m an international customer. will I have to pay custom duties/taxes on my order?
When you make a purchase with Pop and Oli you are liable for all duties and taxes on your order. If purchasing outside Australia, customs or import duties are charged once the parcel reaches its destination country. You may be charged for handling fees, duties and taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel.
Customs policies and import duties vary widely from country to country, please contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

3. You have processed a refund to my credit card or bank account, how long will this take to show in my account
You will be notified via email once we have processed your refund. The amount of time the refund takes to show up in your account generally depends on your individual bank. You may contact your bank directly to check processing time.

Shipping

1. When will my order be dispatched?
Once your order has been placed we will dispatch it between 1 - 2 working days. Please note that during holiday periods orders may be subject to delay so please allow a minimum of 2 workings days for your order to be processed and dispatched. Once your order has been sent you will receive a confirmation email with all your tracking details.

2. How much do you charge for postage?
You find information about delivery costs, time and tracking on our shipping page.

3. Do you ship to PO Boxes?
No. Orders are unable to be delivered to PO Boxes. Please provide a street address when supplying your shipping address.

4. How do I track my order?
Once your order has been dispatched we will send you a confirmation email which will include your tracking details. You can track your order using the tracking number provided in your email.

5. My tracking says my order has been delivered but I haven’t received it. What can I do?
Please email hello@popandoli.com.au if your order does not arrived within the expected delivery time frame. Our next step will be to lodge an enquiry with the relevant postal service. We will then get in touch with you as soon as possible with an update.
Please ensure you fill in your correct shipping address when you place your order. We cannot accept responsibility for the wrong address being used.
If is safer if your order is delivered when you are present, so please provide a secure daytime delivery address where possible.

6. Does my order require a signature on delivery?
A signature is required upon delivery for both national and international orders. if you would like your order to be left at an address without being signed for please let us know and we can instruct the postal service to do so.

7. Can I get an urgent delivery?
We offer Australia Post Express Post option for customers within Australia. This service will incur an additional postage charge.

Returns

1. How long does it take for returns to be processed?
Please email hello@popandoli.com.au within 5 days of receiving your order, providing the reasons and/or exchange requirements.
Once we receive your returns please allow 3 to 5 working days for us to process your request. We will keep you updated on the status of your return.

2. I purchased an item on sale and it isn’t right. Can I return it?
We will happily offer you the option to exchange items that do not fit correctly and swap them for the right size if available or a credit note of equal value to the price of the returned item (valid for 6 months).
No refunds on sale or discounted items or purchases made with a sale promo code.

3. Will there be an additional courier fee to send the exchanged item to me?
A further delivery charge will be required for sending out all exchanges. Please email hello@popandoli.com.au within 5 workings days of receiving your order, providing your reasons and/or exchange requirements.
Once we receive your returns please allow 3 to 5 working days for us to process your request. We will keep you updated on the status of your return.

4. How do I send my return back safely?
Please email hello@popandoli.com.au within 5 days of receiving your order, providing the reasons and/or exchange requirements.
All items must be returned in a secure and waterproof courier bag.
We recommend using a tracked service as we cannot take responsibility for lost packages.
Until your return is received by us, it is your responsibility.


Courier returns to:
Pop and Oli
7 Bertana Drive,
Mudgeeraba. Qld. 4213
Australia